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Monthly Market Report is an analysis of business done during the
Select correct option:

Whole day
Whole week
Whole month

In claim letter the initial statement should contain:
Select correct option:

Good news.
Bad news.
Mixed news
Ambiguous

A standing committee is one that operates permanently:
Select correct option:

Month after month.
Week after week.
Year after year.
After six months

Classification of Report is:
Select correct option:

Informal reports, Short reports
Formal reports ,Long reports
Formal or Informal reports , Short or Long Reports
Informal repots, Long repots

------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company.
Select correct option:

Formal report
Analytical Letter Reports
Scientific Reports
Informational Letter Reports

Prefatory parts are __ in number.
Select correct option:

6
7
8
9

are ___ basic parts of a formal report.
Select correct option:

3
4
5
6

………..are usually short messages with natural, casual use of language.
Select correct option:

Formal reports
Informal reports
Short reports
Progress report

Sales letters start with:
Select correct option:

An easy and effective way.
An attention-getting device.
A smooth story.
Buffer

Circular letters are used:

Select correct option:

To send information to two people.

To send the same information to a number of people.

To communicate to other company.

To send information inside a company.

Question # 2 of 10 ( Start time: 08:38:00 AM ) Total Marks: 1

Complaint letter should be called----------------.

Select correct option:

Persuasive letters

Claim letter

Inquiry letters

Sales letters

Letter refusing adjustment is written when:

Select correct option:

The buyer is at fault.

The seller is at fault.

When the third party is at fault.

When nobody is at fault.

Task force is ------------- after solving a specific problem, assigned to them.

Select correct option:

Engaged to other problems.

Disbanded.

Engaged to routine work.

Sent on leave

There are _____ basic parts of a formal report.

Select correct option:

Classification of Report is:

Select correct option:

Informal reports, Short reports

Formal reports ,Long report

Formal or Informal reports , Short or Long Reports

Informal repots, Long repots

Which writing style characterizes the memos?

Select correct option:

Informal

Formal

Impersonal tone.

Neutral

Informal reports are usually short messages with natural, casual use of language. The internal memorandum generally can be described as an informal report.

- ----------- letter is the reply to complaint.

Select correct option:

Adjustment

An inquiry

Collection

Sales

An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt. Most persons are honest in their claims, and it is usually better to make the desired adjustment than to risk losing a customer

In claim letter the initial statement should contain:

Select correct option:

Good news.

Bad news.

Mixed news

Ambiguous

The following organizational plan is suggested for answering claim letters.

A. Initial Statement of the Good News or Main Idea

1. State immediately your willingness to honour the reader’s claim.

2. Accept your reader’s account as entirely accurate unless good business reasons demand a different interpretation of some points.

3. Adopt a tone of consideration and courtesy; avoid being defensive.

4. Thank the reader for taking the time to write.

In circular letters personal interest is created by using the word -----------------.

Select correct option:

you

our customers

every body

dear customers

Minutes, which tell more of the ‘story of what happened and who said what at a meeting are?

Select correct option:

Resolution minutes

Narrative minutes

Formal minutes

Informal minutes

Narrative Minutes( fuller picture & view)

Sometimes referred to as minutes of narration, narrative minutes tell more of the ‘story of what happened and who said what at a meeting. The main points of the background and discussion leading to a decision are recorded, and

Another name of a synopsis is:

Select correct option:

Report

Letter

Abstract

Text

Synopsis or Executive Summary

A synopsis is a brief overview (one page or less) of report’s most important point. It is also called abstract. Executive summary is a fully developed mini version of the report and is comprehensive.

-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

Select correct option:

Periodic Reports

Formal Reports

Progress Reports

Conference Reports

Solicited Sales letters are written:

Select correct option:

In response to an inquiry.

To sell a product or service.

To persuade buyer to buy a product.

To increase marketing of a product.

There are -------- kinds of Sales letters.

Select correct option:

Three

Four

Two

Five

There are two kinds of sales letters:

(i) Solicited letter (the organization is invited to respond to sales messages.)

(ii) Unsolicited letter (the organization sends out uninvited messages to sell a product or service) Writing whatever type of sales letter, follow these principles.

Collection letter should be written with the assumption that most of the people will:

Select correct option:

Pay.

Ignore.

Not pay.

Delay

Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------.

Select correct option:

Periodic Reports

Conference Reports

Progress Reports

Feasibility report

Progress reports show, “progress,” accomplishments, or activity over time or at a given stage of a major assignment. The organizational plan is usually inductive, including topics similar to these.

The role of the Chairman as a Committee Member is:

Select correct option:

To monitor the financial activities

To coordinate the work of the committee. Leader, guide, umpire etc

To carry out the administrative work of the committee

To communicate positively.

Letter reports are of ----------- types:

Select correct option:

Two

Three

Four

Five

Letter reports are of two types:

1. Informational Letter Reports

2. Analytical Letter Reports

The place where we go to buy or sell commodities is commonly known as ______ .

Select correct option:

Gym

Market

Cafe

Village

Weekly Market Report gives the condition of the commodities for the past ____.

Select correct option:

6 days

6 weeks

7 days

7 weeks

Weekly Market Report gives the condition of the commodities for the past six days. It contains closing rates of the last week, the opening rates of that week, the highest and lowest rates and the closing rates of that week. This report also determines the causes of variation in price and the expected price movement in the coming week. Business communities show a keen interest in such reports.

Collection letter should be:

Select correct option:

Persuasive.

Demanding

Critical

Emotional.

Collection letters, therefore, should be persuasive rather than forceful, firm rather than demanding. A fair and tactful letter gets better results than a sarcastic or abusive one. In fact, collection letters shluld be “youoriented”; courteous, considerate, and concerned about the customer’s best

-------------- are usually short messages with natural, casual use of languag

Select correct option:

Formal reports

Informal reports

Short reports

Progress report

------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company.

Select correct option:

Formal report

Analytical Letter Reports

Scientific Reports

Informational Letter Reports

Analytical Letter Reports

These include investigation of an issue or problem

• Calculation of financial ratios of a company in order to command on its financial

condition.(Format) A letter report is simply a report

Written summary of a meeting’s business is called:

Select correct option:

Minutes

Motion

Agenda

Circular

---------- letter is the reply to complaint.
Select correct option:

Adjustment
An inquiry
Collection
Sales

Collection letter are usually written in:
Select correct option:

Serial.
Line.
Steps
Series

Collection Letter Series
Collection letters are usually sent in a series

A _____ Proposal is usually academic in nature.
Select correct option:

Marriage
A _____ Proposal is usually academic in nature.
Select correct option:

Marriage
Research
Business

None of all

Memorandum is used to:
Select correct option:

Inform someone not related to your company.
Communicate to someone within your own company.
Communicate to other company.
Communicate to the general public

Another name of a synopsis is:
Select correct option:

Report Letter Abstract Tex

Solicited Sales letters are written:
Select correct option:

In response to an inquiry.
To sell a product or service.
To persuade buyer to buy a product.
To increase marketing

claim letter the initial statement should contain:
Select correct option:

Good news. Bad news. Mixed news Ambiguous

The following organizational plan is suggested for answering claim letters.

Initial Statement of the Good News or Main Idea

Online Quizzes

1. ENG301 Business communication - Chapter (1-5)

2. ENG301 Chapter 12-14 Intercultural communication Online Quiz 1

3. ENG301 Chapter 12-14 Intercultural communication Online Quiz 2

Books

Quizzes Business Communication, 3/e by Kitty O Locker, The Ohio State University

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