FINALTERM EXAMINATION
Spring 2010
MGT613- Production / Operations Management
Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is a measure of productivity that involves measuring inputs and outputs using a common unit of measurement?
► Multifactor
► Partial
► Single
► Total
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is NOT usually considered a general characteristic of a service?
► Production and sales cannot easily be separated functionally
► Many services involve both tangible and intangible outputs
► Production and consumption can always be separated
► Degree of customer contact is high
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following statements corresponds to an order-winning characteristic?
► A factor which may be significant in other parts of the organization
► A factor which gives an organization a competitive edge
► A factor which serves as a minimum standard for purchase
► A factor which increases the profitability of the organization
Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following correctly explains the elements of a good forecast?
► Timely, having a purpose, accurate, written, reliable, meaningful
► Timely, accurate, judgmental, correctness, verbal, simple to use
► Timely, accurate, reliable, meaningful, written, simple to use
► Timely, accurate, reliable, consistent, meaningful, written, simple to use
Question No: 5 ( Marks: 1 ) - Please choose one
Which one of the following factors provides a basis for comparing alternative forecasting techniques?
► Time dimension
► Reliability factor
► Degree of accuracy
► Measuring units
Question No: 6 ( Marks: 1 ) - Please choose one
Which one of the following is an outcome of MINIMAX regret?
► The best of the worst possible payoff
► The best possible payoff
► The best average payoff
► The least of the worst regret
Question No: 7 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a step of decision making process?
► Develop alternatives
► Monitor results
► Consider risk averseness strategies
► Specify criteria for decision
Question No: 8 ( Marks: 1 ) - Please choose one
Effective capacity is influenced by all of the following factors EXCEPT:
► Facilities
► Product mix
► Processes
► Operations
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following defines the range of the smoothing constant (Alpha)?
► 2 and -2
► 1 and -1
► 0 and -1
► 0 and 1 (not sure)
Question No: 10 ( Marks: 1 ) - Please choose one
In exponential smoothing model, α denotes:
► Smoothing constant
► Actual forecast
► Forecast error
► Previous forecast
Question No: 11 ( Marks: 1 ) - Please choose one
Which one of the following refers to using some of the components of old products in the manufacturing of new products?
► Manufacturability
► Remanufacturing
► Robust design
► Automation
Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following refers to a team having representatives from different functional areas of the organization?
► Traditional work group
► Self-directed team
► Cross-functional team (no ref, my opinion)
► Self motivated team
Question No: 13 ( Marks: 1 ) - Please choose one
Who introduced the use of statistical control charts to Japanese manufacturers?
► Edwards Deming
► Joseph Juran
► Kaoru Ishikawa
► Philip Crosby
The originally concept is of Walter Shewhart but was promoted to Japanese manufacturers by the Edward Deming
Question No: 14 ( Marks: 1 ) - Please choose one
Mr. Ali purchased a TV set. After a period of a year, the picture quality started deteriorating. He went to the company and complained and the company responded subsequently. Which of the following dimensions of quality would come into play?
► Reliability
► Conformance
► Serviceability
► Aesthetics
Question No: 15 ( Marks: 1 ) - Please choose one
Who proposed the concept of “total quality control” in the mid 1950s?
► Armand Feigenbaum
► G.S Radford
► W. Shewhart
► David Gravin
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following is a pair of service quality dimensions?
► Reliability and Responsiveness
► Uniqueness and Universality
► Specification and Security
► Reliability and Reputation
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following best describes the ISO?
► International Organization for Statements
► International Operations for Statements
► International Organization for Standardization
► International Operations for Statements
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following stage of Deming's wheel involves evaluating the improvement plan?
► Plan
► Do
► Check
► Act
Question No: 19 ( Marks: 1 ) - Please choose one
What would be the total cost of inventory, if a firm holds 1000 units of a product ‘A’, where the carrying cost is Rs. 5 per unit?
► Rs. 995
► Rs. 5000
► Rs. 1050
► Rs. 200
Question No: 20 ( Marks: 1 ) - Please choose one
The optimal order quantity shows a trade-off between which one of the following sets of costs?
► Carrying costs and shortage costs
► Carrying costs and ordering costs
► Carrying costs and stockout costs
► Carrying costs and setup costs
Question No: 21 ( Marks: 1 ) - Please choose one
Which one of the following mathematical expressions can be employed to compute annual carrying cost?
► (Q-2)H
► (Q+2)H
► (Q÷2)H
► (Q×2)/H
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following is used to store information about the status of each item with respect to time period?
► Master schedule
► Bill of materials file
► Inventory records file
► Rough – cut capacity plan
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following compares the known and estimated future capacity requirements?
► Capacity reports
► Operations reports
► Load reports
► Inventory records
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is the first step of Capacity planning?
► Initial feasibility report is prepared
► Master schedule is tested for feasibility
► Adjustments are made in master schedule before it finalizes
► Material requirements are ascertained
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following are the priorities emphasized most often in JIT system?
► High quality and minimal wastage
► Low cost and consistent quality
► Low inventory and consistent material supply
► Low cost and low inventory
(Organizations should develop a demand base system so less waste is generated and good management of high quality, small lot sizes, good quality, standardized components and work methods is ensured.) (page no. 165)
